All claims must be made within 10 days of receiving the item and all returns must be made within 10 days in order to be accepted. If you receive incorrect merchandise or merchandise you believe to be defective, please contact Customer Service at. Store Credit is valid for a period of 1 year from the date it was issued. Those invoices must be paid within 24 hours or your future orders will be cancelled and shipping charges owed will be deducted from your refunded amount on that new order. It will be shipped back to you and is subject to additional shipping costs for which you will receive an invoice. If your return does not meet the above criteria, do NOT attempt to return it. If you would like to exchange sizes or styles, please place a new order and pay with your store credit. Orders originally shipped with FREE SHIPPING will have the shipping charges removed from the return credit in the amount of $10. Shoes, Socks, tights, hats, heirloom dresses, heirloom bubbles, heirloom rompers, bedding, books and bows are FINAL SALE and cannot be returned. If the item was purchased using a gift card / promotion code / discount code, all items in your order cannot be refunded or returned or exchanged. All items in the sale order are considered final sale.
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